People don’t always realize that soft skills are needed in basically every work-related role, but if there’s one department that they usually do know soft skills are needed in, it’s the HR department. The person in an organization who handles diversity and inclusion, a role that has evolved in a myriad of ways and plays an increasingly important role in an organization’s success, will especially need to make use of these important skills.
Today’s guest is LaQuenta Jacobs, Chief Diversity Officer at XPO Logistics, Inc. In the episode, you’ll hear her discuss both how she came to hold that role and how she’s both learned in it and helped to shape it. Listen to today’s interview to learn why a role in diversity and inclusion feels so personal, why it’s important to cultivate resilience and how to do so, and why keeping a sense of humor matters so much to this particular role.